
Enterprise Users

Manage all conversations and users in a shared area, and forget everything else.
We can provide one - AUTO-MAGICALLY.
Everyone in their own language - each agent / each supervisor / each user
Everyone!
What You Get

Easily manage your conversations in one place with our user-friendly interface. Search for conversations, delete messages, view users’ online status and see when they are typing in real time.
- Delete messages
- Download conversations
- Search for conversations
- Online and typing status
Provide faster help for customers and fewer questions for your agents with the integrated multilingual knowledge base. Create a help center area accessible from a dedicated page or within the chat in a few minutes.
- Dedicated articles page
- Search articles widget
- Categories
- Multilingual


Create the perfect message by using 3000+ emojis and use markdown syntax to format the text. Surprise your users with voice messages, and attach media and files in just one click.
- Text formatting and markups
- 3000+ emojis
- Attachments
- Voice messages
Save precious time and avoid the headache of having to repeat the same tasks. With saved replies, no more typing the same messages over and over. You can also save Rich Messages and custom content.
- Insert by keyboard shortcut
- Save and reuse messages
- Save custom content
- Save Rich Messages


Organize conversations and assign departments to agents. Transfer rules so that your conversations will always land in the right hands. Route conversations and send department – specific email notifications.
- Department email notifications
- Update conversations department
- Restrict access to conversations

Notifies visitors of their position in the queue and waiting time in real-time. Automatically distribute the conversations among all available agents and set concurrent chats limit.
- Waiting time and queue position
- Set max concurrent chats limit
- Updates in real-time
Assign conversations to available agents in a proportional manner or let your users select their preferred agent. Maximize efficiency and satisfaction with our advanced routing solutions.
- Auto-route chats to agents fairly
- Let your users select their preferred agent


Use piping to reply to user messages from your email inbox and convert emails to tickets. Users can reply to agents by email as well! Setting this feature up does not require any server-side configuration.
- Reply to users via email
- Users may reply by email
- No server-side configuration
Send and reply to WhatsApp messages, Facebook messages, Telegram messages, text messages, emails, tickets, and chat messages in YOUR Support Board. Save time with communication that happens in one place.
- Messenger
- Telegram
- Slack
- Text Messages
- Emails


Effortlessly communicate with customers in their preferred language. Our system automatically translates messages between the user and agent or chatbot, ensuring smooth and efficient communication.
- Two-way translations
- Translations in real-time
- Multilingual chatbot
- Powered by Google Translate
Smart Reply saves agents time by suggesting quick responses to agent messages in real-time using artificial intelligence. Get suggested answers in THEIR language from both OpenAI and Dialogflow.
- OpenAI and Dialogflow suggestions
- Multilingual suggestions


Rewrite and improve your messages instantly with our one-click rewriting feature powered by OpenAI! Effortlessly send friendly and professional messages with ease!
- Revitalize your messages with a friendly and professional touch
- Powered by OpenAI
Automatically fix any spelling mistakes in agent messages in real time, effortlessly, in any language. Say goodbye to spelling mistakes, forever! This feature is powered by OpenAI.
- Fix any spelling mistakes
- Multilingual spelling correction


Instantly convert audio messages into written text with the OpenAI transcription technology. The text will be displayed alongside the audio player in real-time.
- Compatible with the translations feature
- It works for users, admins, and the chatbots
Send direct chat messages, emails, and text messages to users in real-time. Use custom merge fields to personalize every message and automatically send notifications.
- Support for emails, SMS and text messages
- Send messages to several users

Support
Manage Conversations

Knowledge Base Articles

Message Editor

Saved Replies

Departments

Queue

Routing and Agent Assignment

Email Piping

Omni-Channel

AI Translations in Real-Time

AI Smart Reply

AI Message Rewriting

AI Spelling Correction

AI Speech Recognition

Direct Message

Reports

Agent Ratings

Tickets

Offline Message

Smart ChatBot
Automated Communication

Human Takeover

AI Multilingual

Omni-Channel Chatbots

OpenAI

AI Dialogflow

AI Chatbot Training on the Fly

Marketing
Popup Message

Welcome Message

Follow Up Message

Subscribe Message

Newsletter Subscription

Automations and Triggers

Multi-Users Direct Message

Social Share

Pro-active Chat

Rich Messages

Booking system

More
Users
Registration and Login

Manage Users and Agents

Find, Sort and Filter

Get to Know Your Customers

AI Language detection
